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Frequently asked questions
Delivery usually takes 7–25 days depending on your region. You can track your order anytime using the tracking number we sent you. If it's been longer than 25 days, please contact us（WA：+8615999967215） with your order number and we'll follow up with the courier for you.
Delivery schedules depend on your local courier. Public holidays may cause slight delays, but your package will still be on its way. You can track it anytime with your tracking number.
Yes, we deliver to all valid addresses in the countries we serve. Not sure? Send us your postcode and we'll confirm.
Sometimes possible, but usually processing takes 3–5 business days and delivery takes 7–25 days depending on your region.
Not usually. Most orders are left at your address or with your local courier if no one is available. If a signature is required, the courier will let you know in advance.
My order hasn't arrived yet. Where is it?
Delivery usually takes 7–25 days depending on your region. You can track your order anytime using the tracking number we sent you. If it's been longer than 25 days, please contact us（WA：+8615999967215） with your order number and we'll follow up with the courier for you.
Do you deliver on public holidays?
Delivery schedules depend on your local courier. Public holidays may cause slight delays, but your package will still be on its way. You can track it anytime with your tracking number.
Do you deliver to my postcode?
Yes, we deliver to all valid addresses in the countries we serve. Not sure? Send us your postcode and we'll confirm.
Is next-day delivery available on all orders?
Sometimes possible, but usually processing takes 3–5 business days and delivery takes 7–25 days depending on your region.
Do I need to be there to sign for delivery?
Not usually. Most orders are left at your address or with your local courier if no one is available. If a signature is required, the courier will let you know in advance.
Your Satisfaction Is Our Priority （MAKO GROUP）
Thank you for choosing MAKO GROUP for your football jersey needs! We strive to deliver top-quality products and a seamless shopping experience, but we understand questions or issues may occasionally arise—whether it’s a concern about jersey quality, delivery delays, sizing discrepancies, or any other product-related matter.
Rest assured, our dedicated support team is here to help resolve your problems promptly. If you encounter any issues with your order (such as damaged goods, incorrect items, or shipping hiccups) or have questions about product details, materials, customization options, or returns, please don’t hesitate to reach out.
You can easily connect with us via the email address or WAP app link located at the bottom of our website. We prioritize every inquiry and commit to responding to you in a timely manner, providing clear solutions and personalized assistance to ensure your concerns are fully addressed.
Your trust means everything to us, and we’re committed to making sure you’re completely satisfied with your purchase. Whether you need help troubleshooting, seeking clarification, or requesting support, our team is ready to assist—so feel free to get in touch anytime!